We offer delivery free of charge with the exception of some remote Scottish highlands postcodes. We currently deliver and install to anywhere in UK, with the exception of Northern Ireland and the UK Islands. The checkout page will show if we require additional funds for the delivery of your order.
We charge a very reasonable fee to have your products installed and we highly recommend you opt for installation at check-out on items like desks, meeting tables, storage etc... as our professional teams will take the effort and stress out of assembly, leaving you to enjoy your new space and get on with running your business.
95% of our chairs will arrive fully assembled, ready to use straight out the box! Chairs that require assembly will be advised in the product description and have been specially designed to fit together easily with no skill required.
How long will it take for my order to arrive?
That depends what product/s you have ordered, and will be advised on the order confirmation that we sent you. You can also check the specified lead-times by logging into your account. Fast track next day items should be with you the following working day, if ordered before 3pm. Fast track 5-7 day orders will be delivered within this time frame, but only if our delivery partner has managed to contact you first to make sure that you or someone will be available to receive the delivery, if you haven’t been contacted to arrange delivery after 3 working days, please check the details you gave us at check out by going to your account, if they are correct please contact us. We will always contact you prior to delivery, except on Fast track next day items.
How will my items be delivered?
Depending on the item's weight, size and quantity, different carriers and services might be used to deliver your order. The majority of standard multi-item or bulkier orders will be delivered via our professional 2 man delivery and installation teams (delivery only orders will be placed in the room of choice) a representative from one of these teams will always contact you approximately a week before delivery to arrange an exact date. They will work with you to mutually agree this date, which suits both parties. Smaller, boxed items will be sent via courier, delivered to a ground floor entrance only and will need to be signed for, you will be advised via email when your goods have been dispatched.
Can I re-schedule my delivery?
Of course, if for whatever reason you need to change the agreed delivery date please contact our logistic partner on 01274 378 220 no less than 24hrs before your delivery is scheduled.
Can I change my delivery address?
You can change your delivery address through your account at any point, If you have an outstanding order with us please contact us to let us know the change of address. On fast track orders it may be too late to change the address but we will do our best.
What’s included in your installation service?
If you have specified installation with your order our professional delivery and installation team will contact you prior to delivery to arrange a suitable delivery date and gather any further information required i.e. access, parking restrictions etc.… They will bring the goods into the room of your choice, un-pack and inspect for damage. They will then assemble in a cleared area, position in place and clean down the items. You will then be asked to sign that you are happy with the installation and that the goods have been received undamaged. All packaging will be removed and taken for recycling.
What’s NOT included in your installation service?
All existing furniture must either be removed, disposed of, or not effect or hinder the installation team from performing their task. We ask for a cleared floor for our team to work in. We are not responsible for disposing of old furniture; we will only take away packaging that came with your new products.
Electrics and electrical equipment- our installation team will connect any power and data items that need connecting together that came with your order. Unfortunately our teams are not qualified to connect to existing power and data, power sources or electrical equipment. Therefor it will be your responsibility to connect existing power, data and IT equipment, once our team has completed.
Should you wish to contact our customer service team for any reason, you can contact us through our online form, send us an email at firstname.lastname@example.org or call us on: 0844 248 6082 – 01772 331386 (Weekdays - 9:30am-5pm). We'll be here to help!