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AreaBe | Modern office furniture | Frequently Asked Questions

1 QUESTIONS ON SHOPPING

I'm new to areabe. how do I place my first order?

Welcome to areabe. we are thrilled that you would like to place an order. Simply create an account first, then start shopping..

I'm a returning customer, how do I make an order?

Simply log into your account, then carry on with your purchase, all your previously used information will be saved, please remember to amend these details if this order will be different

Can I place an order over the phone?

We don't take orders over the phone, but our friendly Customer Care team are on hand to talk you through placing an order on our website.

Where do you ship?

Currently we only deliver to mainland UK. If you are interested in any of our products from outside the UK of ROI please send us a message so we can log your interest and potentially set up shipping to your country.

Does areabe. have a showroom where I can see the products?

No, but our brands do and if you would like to arrange a visit please contact us and we’ll get them to put the kettle on

Can you send out fabric samples?

Of course. All you have to do is create an account and request samples once you are logged in

Where are areabe. products manufactured?

90% of our brands design and manufacture in the UK 

How do I know I’ll get the items into my building?

It is your responsibility to check and be 100% sure that the items you order will fit into your building. You must check the complete delivery route starting at the main entrance or goods entrance through the building, including door ways, stairwells and the goods lift if available. Use the dimensions on the website for each product and check with a tape measure, rule or even a cardboard template to be sure that they will pass through freely. Remember the most common items to get stuck are armchairs and sofas, as no matter which way you turn them they don’t get any smaller! 

Where's my confirmation e-mail?

As soon as you place an order, we'll send you an email confirming the details including our VAT information. If this hasn't arrived in your inbox yet, have a look in your 'junk' folder – it might be in there. If not, please contact usand we'll get one sent out to you as soon as possible.

How fast is fast track Delivery?

Fast track next day items will be delivered the following working day if ordered before 3pm. Please note this is a delivery only service via our courier. Fast track 5-7 working day items will be delivered or delivered and installed in 5-7 working days. From experience the reason why customers like a next day delivery service is not that they need the items that quickly its that they know exactly which day the items will arrive. On our 5-7 day service, as soon as your order is placed we can see when our 2 man team is next in your area and let you know the day of delivery (if it suits you) in advance.

What happens if I order both fast track and longer lead-time made to order items at the same time?

At the check out you will see that your fast track items will appear separately from longer lead-time items with the lead-time for each delivery shown separately.  As all items are delivered Free of charge you wont pay twice for delivery. If you would like fast track and standard items delivered at the same time please check the ‘consolidate delivery’ box at the check out and the fast track items will default to the standard advised delivery time.

How are installation costs calculated?

We’ve made our installation costs as inexpensive as possible to allow you to take the effort and stress out of assembling furniture. £60 covers 1-5 items and £145 covers 5-10 items. For larger orders please contact us for a competitive price.

2 QUESTIONS ON PAYMENT

What type of cards do you accept?

We accept all major credit and debit cards, including Visa Credit, Visa Debit and Mastercard. 

Can I pay by cheque or purchase order?

Unfortunately, not at this time. 

Can you send me a Pro-forma invoice?

If your order value exceeds £2800 inc VAT you will see an option under Payment Details for 'Proforma invoice'. If you check this box and place your order you will automatically recieve your proforma invoice via email with our payment details for BACS and CHAPS transfers. Please contact us when you have made your payment so we can continue to process your order. Please pay as promptly as possible to ensure leadtimes are met. 

Why has my payment failed?

This might have happened for a few different reasons. First, check you're using a card we accept (including Visa Credit, Visa Debit and Mastercard). Have you entered the card details correctly? Is your billing address in the UK or Ireland? If you've checked everything above and it still isn't working, we recommend you give your bank or card issuer a call to check there are enough funds in your account to make the payment.

Can I get a VAT invoice?

Of course. You'll find this on your order confirmation email. You can also get one through 'My Account'.

Do you zero rate VAT for shipping overseas?

At the moment, we only deliver to the UK . And unfortunately we can't zero rate VAT for orders being shipped outside the UK after delivery to your UK address.

3 QUESTIONS ON RETURNS & REFUNDS

My product has arrived and I want to return it?

The vast majority of our products are manufactured to order within the order lead-time. Unfortunately goods, which are made to order or have been assembled onsite, cannot be refunded unless they are faulty. For this reason, we ask you to carefully check your orders, including dimensions, before submitting them. We are happy to help with your order if you are unsure of the details required. Contact Us

Fast track items maybe refunded provided that they can be returned to areabe. in their original packaging and be in a condition appropriate for resale. They must not have been assembled or used in any way. Returned goods will not be refunded if they are received damaged and the risk remains with the buyer until we satisfactorily receive the goods. Proof of return will remain with the buyer. No goods will be accepted for return without prior authorisation.

What if my order arrives damaged?

Firstly we are really sorry to hear that some of your goods have arrived damaged, we work extremely hard to prevent damages, but some times accidents happen that fall outside of our control. Please contact us as soon as possible to arrange a refund or replacement. areabe. must be notified of damages within 24 hours of delivery. We will ask you to send us a photo of the damage for our records and to assist us in taking appropriate action, areabe. strongly recommends that any visible damage to packaging is clearly marked upon the delivery note prior to signature.

How will I be refunded?

For security reasons, areabe. will only refund you via the same payment method you used to place the order with. Payment will be made with in 10 working days once we have acknowledged satisfactory return of the goods. 

How do I cancel an order?

You have the possibility to cancel your order (on standard non fast track items only) anytime before a 5 working day period from the date of order confirmation. We would then refund you the amount paid for the product except possible handling and logistic costs. Cancellations made after that time may not be possible depending on the nature of the products ordered. Items that are being made specifically for you are less likely to be able to be cancelled, as materials will have been purchased and production commenced. Please contact us to determine whether any part of your order maybe refundable.

4 QUESTIONS ON DELIVERIES

How do I track the progress of my order?

By logging into your own account and clicking on 'My Orders', which will take you to online tracking. We update this regularly and as soon as we have any new information.

How long will it take for my order to arrive?

That depends what product/s you have ordered, and will be advised on the order confirmation that we sent you. You can also check the specified lead-times by logging into your account. Fast track next day items should be with you the following working day, if ordered before 3pm. Fast track 5-7 day orders will be delivered within this time frame, but only if our delivery partner has managed to contact you first to make sure that you or someone will be available to receive the delivery, if you haven’t been contacted to arrange delivery after 3 working days, please check the details you gave us at check out by going to your account, if they are correct please contact us. We will always contact you prior to delivery, except on Fast track next day items. 

I've bought several items; will they arrive at the same time?

Not necessarily, if you have bought fast track items as well as standard items they will arrive at separate times, if you would like to consolidate your order into one delivery then please check the consolidate order button at the check out, you will see all the items will be delivered at the same time with the estimated lead-time stated.

How can I change my delivery address?

You can change your delivery address through your account at any point, If you have an outstanding order with us please contact us to let us know the change of address. On fast track orders it may be too late to change the address but we will do our best. 

How can I contact your delivery company?

We use different delivery partners, depending on the size of the item. For smaller boxed items please contact the courier who would have left a card if you were unable to receive your order. For all larger bulkier items please contact Expect 2 man on 01273 378 220. If you still cant find the answer to your question please contact us

My order is later than expected - what shall I do?

If your order is delayed we will update its status, which can be viewed by checking your orders in your account, we will also endeavour to contact you to advise of the delay. You will always be contacted before a delivery is attempted for all items delivered via our 2 man service or emailed to say your order has been dispatched if coming via our courier 

What happens if I'm not there when delivery is attempted?

For larger bulkier items our 2 man delivery team will have contacted you to arrange a delivery day they will also get in touch with you 1 hour before making their delivery. If you're not there when agreed, you can re-schedule your delivery by calling them direct 01274 378 220or getting in touch with us, unfortunately this re-delivery will incur a re-delivery charge of £75. Smaller boxed items delivered via our courier will leave a card if you are not available to receive the goods, please follow the instructions on the card to have your items re-delivered.

I've tracked my order with your delivery partner and it said it had been delivered but I don't have it?

In this case we usually find that a thoughtful colleague or neighbour has been kind enough to sign for it while you were out. The delivery company should have left you a card letting you know where it is – if not, please get in touch with them.

What if my order is incomplete?

If you're missing part of an order or product, please contact us and we'll look into it.

I received the wrong product, what shall I do?

First of all, we're really sorry. Please contact us and we'll sort this out for you as soon as we can

5 QUESTIONS ON TRACKING YOUR ORDER

How do I track my order?

To track your order, simply log into your account and click on 'My Orders'. You'll then find a list of orders you've purchased. Simply click on the one you want to track and you'll be re-directed to the tracking page, which will have the latest information on the progress of your order.

My order's arriving too soon and I'm not ready to receive it yet. What should I do?

Not to worry, we can hold onto your order for up to 2 weeks. Just give us a call or drop us an email with your order details and the date you'd like us to dispatch your order. Please note that if we have already arranged a deliver day, you will need to let us know 24hr before this date to re-schedule, other wise we will have to unfortunately charge for the late cancellation as it will be too late to reissue your delivery slot.

How do I know when my delivery will arrive?

You will be contacted via telephone for large, bulkier items to book in a delivery slot or contacted via email with a tracking number once your goods have been dispatched via our courier  

6 QUESTIONS ON INSTALLATION

What’s included in your installation service?

If you have specified installation with your order our professional delivery and installation team will contact you prior to delivery to arrange a suitable delivery date and gather any further information required i.e. access, parking restrictions etc.… They will bring the goods into the room of your choice, un-pack and inspect for damage. They will then assemble in a cleared area, position in place and clean down the items. You will then be asked to sign that you are happy with the installation and that the goods have been received undamaged. All packaging will be removed and taken for recycling. 

What’s NOT included in your installation service?

All existing furniture must either be removed, disposed of, or not effect or hinder the installation team from performing their task. We ask for a cleared floor for our team to work in. We are not responsible for disposing of old furniture, we will only take away packaging that came with your new products.

Electrics and electrical equipment- our installation team will connect any power and data items that need connecting together that came with your order. Unfortunately our teams are not qualified to connect to existing power and data, power sources or electrical equipment. Therefore it will be your responsibility to connect existing power, data and IT equipment, once our team has completed.

Did you know for orders over £1000.00 you can Pay by pro forma at the checkout, just check the box
Call us now for see how we can help 0844 2486 082 - 01772 331 386
guarantee
  • NEED HELP? Customer Service - For help with your order... CONTACT US
  • DELIVERY You can check your order status and progress when logged in... MORE INFO
  • RETURNSWe truly wish you will be pleased with your order however if for any reason you are not, please contact us to see if we can help... MORE INFO